The American Drycleaner Podcast
What It Takes to Create a Drycleaning Plant

What It Takes to Create a Drycleaning Plant

June 16, 2021

Jon Simon of Parkway Custom Drycleaning shares his experiences of starting a new plant, from selecting the location to moving his operations to setting up shop — along with the surprises he found along the way.

Dealing With Difficult Customers

Dealing With Difficult Customers

April 13, 2021

Brian Butler, president of Dublin Cleaners, joins us to discuss how to deal with customer complaints, including ways to train your staff to deal with customer claims, methods to avoid conflict with customers, what to do when conflict is unavoidable, and more. 

Selling Young Adults on Dry Cleaning’s Value

Selling Young Adults on Dry Cleaning’s Value

February 9, 2021

Jennifer Marquardt, a partner in Arthur’s Executive Cleaners, shares her experiences of adding young adults to her client base — including what they’re looking for, what they expect and what they might not know a cleaner can do. 

Being Charitable: Doing Great Works for the Community

Being Charitable: Doing Great Works for the Community

December 15, 2020

Tom Zengeler, president of Zengeler Cleaners, discusses the value of charity drives — how to start them, how to operate them and what they can mean for both your community and your cleaning business.

Marketing: How to Stand Out In a Crowded Field

Marketing: How to Stand Out In a Crowded Field

November 11, 2020

Diana Vollmer, a managing director and senior consultant for Ascend Consulting Group, joins us to discuss the importance of marketing for dry cleaners in any type of economic condition, what goes into a successful campaign and more.

Offering Wash-Dry-Fold: Expanding Services in the Casual Era

Offering Wash-Dry-Fold: Expanding Services in the Casual Era

October 14, 2020

Joel Jorgensen, VP of Sales for Girbau North America, discusses the advantages that offering or expanding your company's wash-dry-fold services can bring during these uncertain times. 

Workplace Safety 101: Guidelines, Cleanup Time, and Using Good Sense

Workplace Safety 101: Guidelines, Cleanup Time, and Using Good Sense

August 12, 2020

Brian Cass, co-owner of Martinizing Metro Milwaukee, shares some practical daily, weekly and other tips for keeping the drycleaning workplace safe and clean.

To Buy or to Lease: Compare the Differences

To Buy or to Lease: Compare the Differences

July 13, 2020

Listen as Joe Hebeka, owner of The Belding Group, talks about both sides of the equation: buying and leasing a garment care property. "It's all about the cash flow," Hebeka says, "look at every situation individually."

Workplace Security 101: What to Do, How to Do It, and Why You Should

Workplace Security 101: What to Do, How to Do It, and Why You Should

June 8, 2020

Security begins with the garment care location. Alex Yearout, owner of Complete Cleaners, discusses leadership, the power of a smile, having lighting to reassure clients and staff, and using video to solve "the mysteries of missing pieces." Security, he adds, is about providing a safe workplace.

Counter Dream Team: Be Unforgettable to Clients at the Front Counter

Counter Dream Team: Be Unforgettable to Clients at the Front Counter

May 11, 2020

Coaching, collaboration and teamwork help create an unforgettable front counter team, relates Todd Ofsink, CEO of Todd Layne Cleaners. To nurture that customer-first mentality, he says it's sort of like being a parent. And he's looking for that caring, special person who can shine at the front counter.

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