Brian Butler, president of Dublin Cleaners, joins us to discuss how to deal with customer complaints, including ways to train your staff to deal with customer claims, methods to avoid conflict with customers, what to do when conflict is unavoidable, and more.
Jennifer Marquardt, a partner in Arthur’s Executive Cleaners, shares her experiences of adding young adults to her client base — including what they’re looking for, what they expect and what they might not know a cleaner can do.
Tom Zengeler, president of Zengeler Cleaners, discusses the value of charity drives — how to start them, how to operate them and what they can mean for both your community and your cleaning business.
Diana Vollmer, a managing director and senior consultant for Ascend Consulting Group, joins us to discuss the importance of marketing for dry cleaners in any type of economic condition, what goes into a successful campaign and more.
Joel Jorgensen, VP of Sales for Girbau North America, discusses the advantages that offering or expanding your company's wash-dry-fold services can bring during these uncertain times.
Brian Cass, co-owner of Martinizing Metro Milwaukee, shares some practical daily, weekly and other tips for keeping the drycleaning workplace safe and clean.
Listen as Joe Hebeka, owner of The Belding Group, talks about both sides of the equation: buying and leasing a garment care property. "It's all about the cash flow," Hebeka says, "look at every situation individually."
Security begins with the garment care location. Alex Yearout, owner of Complete Cleaners, discusses leadership, the power of a smile, having lighting to reassure clients and staff, and using video to solve "the mysteries of missing pieces." Security, he adds, is about providing a safe workplace.
Coaching, collaboration and teamwork help create an unforgettable front counter team, relates Todd Ofsink, CEO of Todd Layne Cleaners. To nurture that customer-first mentality, he says it's sort of like being a parent. And he's looking for that caring, special person who can shine at the front counter.