The American Drycleaner Podcast
Continuing Education

Continuing Education

August 10, 2022

Brian Johnson of the Drycleaning & Laundry Institute (DLI) joins us to examine the value of taking part in virtual and in-person continuing educational opportunities.

Pleasantly Surprising Customers

Pleasantly Surprising Customers

June 7, 2022

Kyle Matthews of Detroit’s Janet Davis Cleaners offers ideas and outlooks for boosting the customer experience in your store, making you the only cleaner your clients consider.

Making the Most of a Trade Show

Making the Most of a Trade Show

April 12, 2022

Messe Frankfurt’s Greg Jira joins us to discuss the benefits of attending industry trade shows, including ways to prepare prior to the event to get the most out of your time there. We also get a preview of Clean Show 2022.

Cleaners, Raise Your Prices!

Cleaners, Raise Your Prices!

February 8, 2022

Kermit Engh of Methods for Management explores why dry cleaners should not be afraid to raise prices when their own cost of production is on the rise. We discuss reasons why most customers will understand this trend, as well as strategies for dealing with those who don’t.

Building a Cohesive Staff

Building a Cohesive Staff

December 15, 2021

Jeff Jordan of Fabritec International shares ways he’s found to form a team atmosphere in a business. We discuss why it’s important in a drycleaning company, the role of management in fostering this feeling in a plant, and how to avoid common morale killers. 

Building Up Your Online Reputation

Building Up Your Online Reputation

October 13, 2021

Dave Coyle of Maverick Drycleaners joins us to explore online reputation management — what it is, why it’s important and what dry cleaners can do to make sure they are putting their best foot forward online to attract and keep customers.

Succession Planning: Becoming Your Dry Cleaner’s Next Leader

Succession Planning: Becoming Your Dry Cleaner’s Next Leader

August 11, 2021

Monika Manter of Balfurd Dry Cleaners discusses growing into a leadership role in a family business, the decisions that need to be made along the way and, when the time comes, how to make a smooth transition for everyone involved.

What It Takes to Create a Drycleaning Plant

What It Takes to Create a Drycleaning Plant

June 16, 2021

Jon Simon of Parkway Custom Drycleaning shares his experiences of starting a new plant, from selecting the location to moving his operations to setting up shop — along with the surprises he found along the way.

Dealing With Difficult Customers

Dealing With Difficult Customers

April 13, 2021

Brian Butler, president of Dublin Cleaners, joins us to discuss how to deal with customer complaints, including ways to train your staff to deal with customer claims, methods to avoid conflict with customers, what to do when conflict is unavoidable, and more. 

Selling Young Adults on Dry Cleaning’s Value

Selling Young Adults on Dry Cleaning’s Value

February 9, 2021

Jennifer Marquardt, a partner in Arthur’s Executive Cleaners, shares her experiences of adding young adults to her client base — including what they’re looking for, what they expect and what they might not know a cleaner can do. 

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