The American Drycleaner Podcast

Jeff Jordan of Fabritec International shares ways he’s found to form a team atmosphere in a business. We discuss why it’s important in a drycleaning company, the role of management in fostering this feeling in a plant, and how to avoid common morale killers. 

Dave Coyle of Maverick Drycleaners joins us to explore online reputation management — what it is, why it’s important and what dry cleaners can do to make sure they are putting their best foot forward online to attract and keep customers.

Monika Manter of Balfurd Dry Cleaners discusses growing into a leadership role in a family business, the decisions that need to be made along the way and, when the time comes, how to make a smooth transition for everyone involved.

Jon Simon of Parkway Custom Drycleaning shares his experiences of starting a new plant, from selecting the location to moving his operations to setting up shop — along with the surprises he found along the way.

Brian Butler, president of Dublin Cleaners, joins us to discuss how to deal with customer complaints, including ways to train your staff to deal with customer claims, methods to avoid conflict with customers, what to do when conflict is unavoidable, and more. 

Jennifer Marquardt, a partner in Arthur’s Executive Cleaners, shares her experiences of adding young adults to her client base — including what they’re looking for, what they expect and what they might not know a cleaner can do. 

Tom Zengeler, president of Zengeler Cleaners, discusses the value of charity drives — how to start them, how to operate them and what they can mean for both your community and your cleaning business.

Diana Vollmer, a managing director and senior consultant for Ascend Consulting Group, joins us to discuss the importance of marketing for dry cleaners in any type of economic condition, what goes into a successful campaign and more.

Joel Jorgensen, VP of Sales for Girbau North America, discusses the advantages that offering or expanding your company's wash-dry-fold services can bring during these uncertain times. 

Brian Cass, co-owner of Martinizing Metro Milwaukee, shares some practical daily, weekly and other tips for keeping the drycleaning workplace safe and clean.